1. About this policy
Prime Cap Services (ABN 14 687 458 671) respects your privacy. This policy explains what personal information we collect, how we use it and who we share it with. We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
2. What we collect
The information we collect depends on how you deal with us.
- Riders: your name, email address, phone number, the date, time and amount of a payment, the last 4 digits of the card used, and any trip details, descriptions or files you give us for a receipt, dispute or lost property request.
- Drivers: your name, phone number, email address, copies of your driver licence and taxi ID (front and back), the name and phone number of the person who referred you, and information about your use of our terminal or driver card.
- Callback and general enquiries: your name, contact number, email address, comments and any file you attach.
We ask you not to send your full card number, CVV, PIN or banking password. We do not need them.
3. How we collect it
We collect information directly from you when you complete a form on our website, call us or correspond with us. We may also receive payment information from the banks, card networks and taxi operators involved in a payment.
4. Why we use it
We use personal information to:
- review and respond to your receipt, dispute, lost property, callback or driver requests;
- verify driver identity and assess requests for terminals and driver cards;
- provide, support and secure our payment services;
- administer the referral offer and check that it is not misused;
- prevent fraud and meet our legal and regulatory obligations; and
- improve our services and website.
5. Who we share it with
We only share personal information where it is needed for the purposes above. Depending on your request, this may include:
- banks, card issuers and card networks, to review a payment or provide a driver card;
- taxi operators, to help identify a vehicle or operator for a lost property request;
- service providers that help us run our systems, for example hosting, storage and communications; and
- government bodies, regulators or law enforcement, where the law requires or allows it.
We do not sell your personal information.
6. Keeping it safe
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access. Each request is stored securely and given a reference number. No system is completely secure, so please take care with what you send us.
7. How long we keep it
We keep personal information only for as long as we need it for the purposes above or to meet legal and record-keeping requirements. When we no longer need it, we take reasonable steps to delete it or de-identify it.
8. Accessing and correcting your information
You can ask us for access to the personal information we hold about you, or ask us to correct it. Call us on 02 8074 6055, email support@primecapservice.com.au or send us a request online. We may need to verify your identity first.
9. Complaints
If you think we have mishandled your personal information, please contact us first so we can try to fix it. If you are not satisfied with our response, you can complain to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
10. Changes to this policy
We may update this policy from time to time. The "last updated" date at the top of this page shows when it last changed.
11. Contact us
Prime Cap Services, Marsden Park, NSW 2765, Australia. Phone: 02 8074 6055. Email: support@primecapservice.com.au.